Repair intake
Submit a repair request for your unit
Select your unit, describe the fixture, and tell us where to find it. Requests are routed to building maintenance staff for review.
Step 1 to 3
Identify your unit and issue
Choose your unit so the ticket links to the correct building record and entry permissions. Then select the fixture category and describe the issue in as much detail as you can.
For urgent hazards, follow the emergency notice at the top of the page before submitting a request.
Repair request details
Unit: select your unit from the list in your account.
Fixture category: choose one of plumbing, electrical, heating, appliance, doors and locks, or other.
Location and entry: name the room, describe where the fixture sits, and confirm whether staff may enter when you are away.
After you submit
What happens next
Every request follows the same steps so staff can triage non-emergency work in order.
Work order created
Your request is linked to your unit record and assigned a ticket number for reference.
Access window set
Staff confirm the maintenance access window with you, using the entry permission you selected.
Confirmation sent
You receive a ticket confirmation with the category, location, and next steps for the repair.